Overview
At Devine Business, we are committed to delivering high-quality spices and ensuring customer satisfaction. If you are not satisfied with your purchase due to product issues, you may request a refund or replacement under the terms outlined below.
Eligibility for Refund
Refunds will be issued under the following conditions:
- Damaged or Defective Products: If the product arrives damaged, broken, or otherwise defective.
- Incorrect Products: If you receive the wrong product or incorrect quantity.
- Quality Concerns: If the delivered spices do not meet agreed-upon quality standards as per the order specifications.
Note: Refund requests for subjective complaints such as taste variations may not be eligible unless proven that the product deviates significantly from agreed quality standards.
Refund Process
To request a refund, please follow these steps:
- Submit a Request: Email us at businessdivine@gmail.com or contact your assigned representative within 7 business days of receiving the product.
- Provide Details: Share your order number, a detailed description of the issue, and photos/videos as evidence of the problem.
- Evaluation: Our team will review the complaint and investigate within 5-7 business days.
- Resolution: If the request is approved, you will be offered:
- A full or partial refund.
- A product replacement (if applicable).
- Credit towards future purchases.
Refund Timelines
- Approved refunds will be processed within 10-15 business days of approval.
- Refunds will be issued via the original payment method or another agreed method.
Conditions for Non-Refundable Claims
Refunds will not be provided in the following cases:
- Products were damaged after delivery due to improper handling/storage.
- Refund requests are submitted after 7 business days of product delivery.
- Any minor color or aroma variations due to natural factors in spices.
- Bulk orders where quality specifications were pre-approved.
Shipping Costs
If a refund or replacement is approved due to our error (damaged, incorrect, or defective product), we will cover all shipping costs.
In other cases, the customer may bear the return shipping charges.
Contact Us
For any refund queries, please reach out to:
- Devine Business Research Pvt. Ltd.
- Phone: (+91) 8800176796
-
Email:
vikash@expodivine.com
- Address:: F222, B1, Kh 1772, Near Balka Chauk, Aya Nagar, New Delhi, 110047
We value our customers and strive to provide the best service. Thank you for choosing [Your Company Name] as your trusted spices partner.
